Absolutely appalling company and customer service. Would not recommend to anyone. I have been on a pre paid meter, so am fully aware of the amounts I am being ripped off each time I top up. I am now renting my place out and cancelled with them, in which they told me that I was in credit and could clearly see I was in credit from my smart meter. However I have since received a bill for over £300 stating that I now owe them this amount. I disputed this, however due to the language barrier with the customer service team, I made no progress on the matter and was in fact hung up on multiple times. I am going to invest in a hamster on a wheel to produce my own electricity as I will try anything to avoid staying with this joke shop company lol. Avoid using this company if you can all!!