THE worst service I have ever experienced. Back story: Since December 2020, we have had an issue with this absolutely diabolical company. Initially we didn’t have a smart meter and would give a meter reading each month to pay our electricity bill. A smart meter offered to us so we took this offer up. In December, the smart meter was installed by a technician who was unsure if it was installed correctly due to the many lines in the electricity box as we live in an apartment block. First month after installing our bill went from ~£40-45 to £126. No changes in the household, just a ‘smart’ meter installed. We called up immediately to report this and we’re told that there does appear to be an issue, a technician would be out to remove the box within a month (due to covid). To cut a long story short, no technician has turned up, we have been passed to the customer resolutions team who Initially were on the case. The resolutions team said that they can also see from our meter readings from the first few months, that the smart box of giving out an incorrect number and they would work to get this resolved. This was in February, so it initially took 3 months to even get through to the customer resolution team! Since then, as you can imagine the bill has kept going up and up. We have called every month to try and get this issue rectified. Each time we called, we have had to tell the full story all over again, only for the call to be concluded that we need to be put in touch with the customer resolution team and someone will call us within 7 days. To no surprise, we have never been called. We have spent endless hours on the phone, we have had the phone cut off on their end and have to then go through it all again. We are just trying to resolve this with this company before we switch providers. As a result of this issue, I am riddled with anxiety and this is having a serious effect on my mental health, chasing a company who doesn’t care less about the customers that pay them. I just want my issue resolved. I have given them two years to resolve this, many chances to rectify the issue and yet, nothing has been done. I couldn’t advise against this provider more. They do NOT care about their customers, the mental health of their customers or anything in that matter, other than taking their money. Due to the length of time this has been going on and the constant circles I am going around, I’ve taken to social media and will ensure word gets out about this scandalous company. Note: I have previously written a review on Trust Pilot. Somebody contacted me on the back of this and said they will get back to me within a week. Of course, in true SSE style, I have heard nothing. As a result, I’m going to continue to tell my story on every platform until this issue gets dealt with