I moved into a property, not knowing who was supplying the gas & electric. 2 weeks after moving in I found a threatening letter in the post telling me I owe them over £500 & if I don't contact them, they will get a court warrant to enter my premises & install a meter. I spend nearly 3 hours in total trying to speak to someone, & when I did, she put me through to the (right) department, & was then told by a robot that it was closed. I went into my property yesterday & all of the electric was off. I tried calling this so-called company & was unable to speak to anyone who could help me, so I spent the night with no electric. I then spent a good part of this morning trying to get through to someone who could help, eventually finding someone (her name was Linda). I told her I want to put in a complaint & she told me she'd put me through to the escalation team, then I was cut off. I spent over 5 hours on the phone trying to get this sorted. I didn't think anything could be worse than EE, but these useless farts make EE look dynamic