Absolute joke of a company! Was moved over to them from spark energy in November 2020. My electricity was paid via a card meter. I moved home in February 2021 (yes 3 months I was with them). Let them know I was moving and sent in meter readings. I was subsequently sent a £572.17 bill 😳. Has been over 1 year trying to sort this with them. How could I possibly owe this amount in 3 months when I was paying in £45 per week on prepayment key. Well they couldn’t answer this question, they said oh maybe it’s unpaid standing charges 😅. Hmmm I don’t think so, not for 12 weeks. I have repeatedly asked for a breakdown of this bill to no avail! They know I don’t owe this money yet they have now passed this bill to a solicitors debt collecting agency. I am so angry! 😡 I have never owed money in my life! I don’t see why I should pay for something I don’t owe! I would also like to say the customer services team are disgraceful, abusive and extremely unhelpful. I am considering seeing a solicitor about this as I have all my receipts and pictures of my metre readings when I left the property. This is pure harassment that has caused me so much stress. I was with SSE for my gas too, they carried on taking my direct debit after I moved home. It took me 6 months to get this money back from them via a cheque. Do not use them! They are at the bottom of the list for decent suppliers for a reason!