I got the keys to a property nearly 2 months ago. Within 2 weeks of getting the keys and taking my belongings round, I walked in one day to find a letter had been placed on my stairs. It was from SSE and addressed to the previous deceased tenant. The letter stated that they'd issued a warrant to come into the property and fit an electric meter; the meter was fit outside. Initially I couldn't find my meter and after talking to someone at SSE, I'd been told I need to top up my meter ASAP because it's definitely a prepayment meter. But I then had spoken to someone else, after being passed around and she was adamant that it was a debit meter and I needn't worry about credit running out. It's a good thing that I believed the initial person I'd spoken to because if I hadn't have topped up, I'd have been sat in the dark within a couple of days. I rang them up and explained the situation, that I'd just been moving my belongings in and this 'debt' was nothing to do with me. They said they understood and would rectify things. I instead repeatedly had to get onto them to ensure the debt was wiped, etc. This particular issue eventually got sorted. However, I have noticed the amount coming off of the prepayment meter does seem to fluctuate. My gas eventually got put on by the landlord once I'd officially moved in. And they found the gas had never been capped off and there was a gas leak. I ended up having to pay an amount to the meter as soon as I'd topped up the gas card, even though I hadn't even used any gas myself. As a couple of weeks went by, I noticed the gas meter was taking almost £4 a day even when I'd just put the heating on for no more than 3 hours within 24 hours. I eventually asked if there was something wrong with the meter. I was repeatedly asked to go to the meter for the readings; standing outside in the cold, looking over and over at this meter; absolutely mortifying. I was told 3 weeks ago that there was over £600 worth of debt on the meter, from the previous tenant. I'd apparently been paying £5 per week toward this debt. I was told by the woman on the phone from SSE that they'd reimburse me for the extra credit I'd spent thus far on someone else's debt and give me £30 good will gesture. I was told to phone up when my credit was gone and an engineer will come out to wipe the debt. I was told if it wasn't done this way, whenever I'd be topping up, the debt would still remain. I did exactly what I was instructed to do and phoned up last Monday, 28th March. I was then told to go to the meter and on doing so, there was an error. I was told that the battery of the meter had gone and that an engineer would be sent out. An engineer did come round and he fit a new meter and put £10 emergency credit on apparently. I was told over the phone that a new gas card would be sent through the post and the engineer told me exactly the same, but seemed quite evasive when I questioned him about it. The following day, on going to the meter, there was a safety notice by national grid, stating that there's no equipotential bonding on the meter. I'm not sure why the company haven't dealt with this and have instead deligated responsibility. Nearly a week went by and still, no gas card. I then ended up phoning them,multiple times on Friday because they were either being aloof down the phone or putting the phone down. I was told very abruptly to get a card from the shop. (But wasn't told at the time, I needed an activation code.) I then phoned up again and the phone line went all contorted and screechy. I could then hear someone rather quietly on the other end of the phone. It was a woman with a Welsh accent saying "are you there?" and I was flummoxed at this point and said "can you hear me?" Next minute I hear "Fuck off! Can you hear that?" down the phone. I was flabbergasted. Clearly, there had been across over with the customer telephone lines. This is so unbelievably dangerous for data protection purposes. I just could not believe what I had heard. I then phone up again and a man from SSE answers and is again rude and unhelpful. Yet again (like all of the others, contradicting themselves.)I then exclaimed that I record all of my phone calls and this point he said "can you just hold the line please."And he simply left me on the phone and didn't return. It'd reached 6pm and I ended up putting the phone down. On Saturday, I'd gone from one end of town, to the other looking for 'blank gas card' just like I'd abruptly been instructed to do. Monday, 4th I put it into my gas meter, assuming I'd registered; it being unbeknownst to me that I needed a reference number to do this, which apparently has to be given to a shop assistant. I then went to the shop I'd chosen to be topped up at because they'd sent me a text, instructing me to give the shop assistant this information to top up my gas card within me being charged out of my own pocket. I went into the shop and was looked at like an alien and told they'd never heard of anything like this. I was then also told my gas card was invalid. Basically, for the fun of it, SSE had sent me on a wild goose chase. I phoned them again, after this whole ordeal and eventually got through. The individual I spoke to said she had no idea why her colleague had instructed me to do this; that I need a code in order to activate the card, etc. I then explained that one person was telling me I'd be credited £40, then £50 then £30 on one of the last calls. This last person I'd spoken to said I'd receive a card within 1 to 3 days with £50 on it; I just have to put it into the meter and it'll accept it, according to her. I won't hold my breath. After all of this absolute farce of a situation, I'm now in debt with emergency (all I want is to receive what they owe and then I can start topping up normally.)But that's impossible without a working, valid gas card. This company is run by a combination of incompetents and psychopaths. They purposely don't relay messages or put accurate, adequate notes onto your account when they claim to do so. They have vulnerable people in a complete tail spin and they just make up random debt that people have never even gotten into. And the way they speak to customers and talking over us, is disgusting. Then having the audacity to harass with telephone surveys for after the call. Here's my answer for your survey: You're evil and sadistic! I have around 7 phone calls recorded with these people. This company needs to be stopped; this can only happen in numbers. Seriously, we can not keep allowing them to get away with this.