I have never dealt with a company who has such as bad closing account system. I have tried for over 2 months to close my account- both gas and electric - and it appears you have to close them one at a time. Tried to call, send messages, email and web chat and they all sent me around in a circle. I have been on hold for an hour - then they dropped the call- and now another 46mins still counting and THE ACCOUNTS ARE STILL OPEN... They will soon be in contact when I dont pay. Seriously bad system, with few "good" customer service staff.
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