So poor it's laughable. I was having bills demanding thousands after I moved in to a new flat. Three times I phoned to try to sort it out. The last time I was on hold for 2 hours. The service from the operators was terrible. One girl could hardly understand my postcode, the next operator told me not to worry, even though I was receiving debt collection letters! Now I can't log in to my account to give a meter reading as it's been over 3 months since I moved. They have given me a £900 bill for 3 months and I haven't even been living in the flat!
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