The customer service / collection team is a South African call centre - shocking customer service and no resolve! I escalated the last call to a manager as I was fed up with me calling every week about letters they are sending me - he was also not able to clearly explain the notes or meter readings on the system, which keep changing whenever I call!! I have been paying 'estimated' energy bills for the last couple of years whilst I was away from the property and it was being refurbished - in short, the meter reading was much higher than they estimated. I have been calling their company every week, as I keep getting collections letter / warrant letters etc about an outstanding payment (which is in dispute due to their estimated meter reading being 1200 units over). I was told that the account query would be put on hold whilst they send an engineer to fit a smart meter. The engineer came to install a smart meter and he took a picture of the old unit to submit internally and also left a SSE sticker on the side of the new meter to show the reading BEFORE the new unit was installed. The number that SSE have on their system was still 1000 units higher than what it was, so I can only assume they are lying to get more money from customers. Fortunately for me, I have a photo of the meter before install and the sticker from the engineer. How this happens in today's world is beyond me - and if another person was not aware or have proof, I fear they would be forced to pay the incorrect figure! As mentioned, I tried to escalate this with the collections team manager - after explaining the whole situation he said I would need to speak to another team. I don't understand this, as it is his team that is pestering me with letters and charging me for apart 'visits' (no one has been to the property except the smart meter engineer). The call then apparently cut off and they have not called me back, hence the frustration and a negative review. All in all, SSE appear to be a terrible company and I understand where all of the negative review customers are coming from... and can relate. Their customer service team is overseas, and SA call centres are renowned for not being compliant and have overall negative feedback.