WORST COMPANY EVER!! AVIOD !!! We were automatically switched to SSE as our previous provider spark went bust. I asked for a final bill from spark before we switched and they said not to worry as SSE would sort everything out there end and send us the bill. We apparently owed them £1200 for electricity and £800 for gas !! We had been making reduced payments due to Covid and not being able to work but spark had assured us we were in credit so it would be fine. So how SSE got £2000 I don’t know. After many many calls and a lot of stress they FINALLY admitted it was a mistake and it was reduced to £500 which we accepted and we upped our payments to help cover the money owed and our monthly usage which was the amount THEY suggested. Fast forward to now… we have recently moved house so asked for our final bill thinking it shouldn’t be much as we been making overpayments and we apparently OWE THEM £734!! HOW?? Asked if we wanted to pay it now I said no I will contact you once we have moved and are sorted as we had to give our meter reading thing that might bring it back down. IT DIDNT ! They then took the full amount out of my account even though I asked them NOT TO!! I had to get it reversed from the bank as they wouldn’t do it themselves. We moved in the middle of April so before the prices went up. I have called them to complain and to understand why it’s so expensive especially as we have been making over payments and they are nothing but rude and sarcastic saying we had to pay them the money owed/set up a payment plan or they would be taking us to court within 10 days !! WOW thank you SSE!!!!