Just so you know I’m 25 I’m not a Karen this is a legitimate bad review. If I could give them 0 stars I would. We were moved to sse from spark energy… I moved out of my flat a year ago, I over paid for gas and electricity, by the time I moved out I apparently owed £2000 after months of calling I finally got this removed and after speaking to complaints and having my account looked into they owe me £1000!!!! Have I got it yet? Nope. It’s been 2 months since my account has been in credit, after calling again they said my cheque would be in the post and come in 7-10 days… 3 weeks past and still no cheque so I called up again and surprise surprise it was put through wrong by one of the agents so I now have to wait another 2 weeks. It has been exhausting. Thank god I didn’t need the money right away… the customer service is awful if they say they are going to do something you’re going to have to call up everyday to check on it, if they say they’ll call you back don’t bet on it they won’t. If you can get out, get out now.