Thank you Glinton who I talked to 7/6/22 @ 8:55 am who kindly advised me that the customer service line would be open until 8pm and I should call back then. If you didn't want to talk then you could have just told me, you shouldn't have lied... maybe its the training you receive as I have yet to meet a SSE employee who could grasp the concepts of, Work ethic. Honesty. Keeping you word. Doing your job to even a rudimentary degree. Knowing the best time to drop my call (its as soon as you ask a question btw) Thank you SSE for successful managing to mess up the very simple task of changing my meter from pay as you go to credit. Not just once but many times over the last 6 months. Your dedication to not doing what you said is as inspirational as it is soul destroying. When I had to deal with the stress of moving house I could always count on you to mess it up and add to my mental well being. When my son was freezing I could always look to you for how not to run a company. When my mum was dying in hospital I really valued you half arsed approach and dishonest mentality that had me wasting my/her time on the phone to you. THANK YOU SSE