SSE is singularly one of the most incompetent and badly run companies for customer service that has ever existed. I am sure they are happy to bag plenty of profits but try to do anything for the customer to make the ghastly experience of trying to get anything done is horrendous. It feels like they deliberately pass you from one department to another until you get to the point when you give up. Hours and hours wasted, going round and round in circles. Everyone is seemingly pleasant enough on the phone but they staff are totally unable to put all their sweet words into any sort of action. Useless, find another energy supplier if you can.