I cannot add much to what has been written below. A 1* rating is too high. I have rung this company six times, they do not have a clue what is going on. They agree something on a call and then do nothing. The employees are clueless (and that's paying them a compliment). They do not listen and heaven knows what internal communication system they have. There must be a very tired pigeon flying around between their desks. SSE are "milking this cow" subjecting those who are struggling financially whilst they count their cash. Shame on them. They bought the badly operating companies (SPARK) if you cannot take the "ongoing concern" on properly - dont bother. The simple fact is they don't care, they have a thick skin - which matches the service and brain power of their operatives. Hang your heads in shame SSE