Where do I begin! I have never in my life encountered such horrific customer care and bad manners. I was notified by them about being transferred to OVO and a final account was provided. It was incorrect. A final account with an estimated reading is not great but I had the actual final reading and had also provided them with the reading as at 31st March due to the change in tariffs. So, you'd think just getting them to amend the readings on the account to produce an accurate correct account, which by the way meant I paid more money as it was a higher reading, would be simple. No, they told me I had to go to OVO, which I did, and they told me, very nicely and politely, that as the final account was with SSE and they migrated an incorrect reading to them, I had to go to them to have it sorted. made sense to me. I tried calling several times, I wrote. I finally stayed on the phone line for almost an hour at my own expense to try to resolve the issue so I could pay the correct bill. I was passed to five different people, each one asked me the same questions about name address account etc. just ridiculous. each time I had to relay the whole load of information and each time I got passed to someone else, Finally I got a lady I found difficult to understand due to her accent but after the same information was given to her I felt it was pointless so asked to speak to a supervisor. She was in final accounts, kept giving me the brush off saying I had to go to OVO although it was their estimate that was wrong and OVO didnt take on the account until the day after the billing was dated. When I asked to speak to a supervisor to try to solve the problem she refused point blank. She said it was 'impossible' - exact word - and when I insisted as no-one seemed able to simply correct the systems reading she hung up. She actually hung up on me. I had been so patient for nearly an hour, I explained each time I was asked, I was passed from pillar to post, and this 'person' was an absolute disgrace. I have since written to SSE to complain as this is the first time in fifty years I have felt the need to put pen to paper so that in itself is a measure of how I feel about the disgusting treatment received. The representatives encountered today, and from what I have read in these reviews, should be let go. I dont think training will resolve their behavioural issues nor their manners. SSE should be ashamed of staff like this.