I would give 0 stars if I could. Where do I even start. I have had no end of horrific experiences with SSE, they are incredibly hard to get hold of, emails are ignored, social media teams don't respond and they are a greedy, incompetent thieving company that I wouldn't recommend to my worst enemy. An incredibly long story short on 2 separate occasions, in different properties, cities and years SSE have fabricated debts I apparently owe to them, harassing me with calls from debt companies threatening action over money I never owed. On both these occasions they had put previous tenants debt into my name, despite knowing I am a new tenant and knowing move in dates etc. Both these times I have received unpleasant threatening calls from debt companies. When I moved into my most recent property, before even moving my stuff in I instantly moved to a different company because I did not want a repeat of my previous SSE experience. SSE then blocked me going over to a new company because of this fabricated fake debt, without letting me know and without any correspondence to inform me or the company. 4 months pass where I assume I am with my company, with no letter or correspondence from SSE when suddenly a bill comes through the door asking for £616, knowing there was no way I could afford this and afford to eat this month I became incredibly anxious and worried and tried to phone them. When I finally managed to get through, after a week of trying because their complaints line closes at 6 (although of course their payment line is open till 8 and at weekends), and phoning post work at 5 you don't get through the queue before they cut you off, I was on hold for 40 minutes and was on the phone for a total for 90 minutes before my problem was resolved. After initially claiming I owed over £600, they then said I owed £240 due to meter readings, which had never been done because they aren't my electricity company and don't have access. I gave them my actual meter readings I owed £95. £95, not £240 and certainly not £616. Again this is the SECOND time they have put a previous tenants debt into MY name. I am thoroughly disgusted and appalled that a company can act in such a disgusting, under the radar and menacing way. Although the complaint has "been resolved" I will be taking this further and going to ombudsman because they cannot go round making people ill with panic and anxiety, fabricating bills and debts that don't exist and threatening people for money they don't owe. I know they have acted illegally and I know I have a very secure case to take this further. I'd also like to add this has happened to other people I know. Whatever you do DO NOT use this company.