I had some difficulty paying 1 bill. SSE took it upon themselves to change my meter to a smart meter where I pay for everything before I use it. I have a debt management plan in place. SSE has said they will not accept payment from a DMP as I've got to ay it back via the top up. I've budgeted £10 a week on energy only for SSE to take £7 out of my budgeted £10 leaving me with £3 a week for energy. When this first happened they assured me everything was set up correctly. I had my gas cut for 2 days as they told me it was my boiler. 2 days later, my gas supply was faulty since being put over on pay as you go. I've tried to talk to them about this all as it's not everything. I even reached out via Twitter and they still have ignored me. I've been awaiting a response to a complaint since June 8th. Asked for it to be escalated as per SSEs own complaints procedure only to be told no one can do that except the person who's dealing with the complaint. The person who's been ignoring me. Multiple calls, where I'm hung up on, transferred to other folks who don't know what they're talking about or don't care. I asked agents to send the person a message asking for them to contact me. This has all proved to be of no use as SSE seems to ignore anything bad whilst they pillage and rape their customers during a time of financial uncertainty. Shameful. They're robbing people blind and the government does nothing.