Customer service are hopeless and don't know what they are doing. They lie to you to get you off the phone. I have had problems with sse since they fitted a smart meter. Got email from them asking for readings as my smart meter was sending inconsistent readings and to contact them. Customer service told me that I should ignore any emails or texts from sse as the readings are ok and every 15mins. She then said that if I'm partially sighted how did I know that there was a problem with the meter. I said because you emailed me and posted it on the app usage page. Why should I have to explain that I use a magnifying screen. I put the phone down feeling like I'd done something wrong by just phoning them. The email states that they will keep contacting until I respond. I told them that I'm partially sighted and have mobility issues and I'm on the priority register and they still insisted that they wanted a reading. Awfull company, so stressful to deal with and you get nowhere after 30 mins to an hour waiting for them to answer the phone. Then 20 mins been put on hold. I could barely understand what was being said, very poor English skills. Nightmare and they don't care.