The CEO of OVO appears on BBC TV yesterday evening 01/09/22 and says he wants to help his customers. I wonder if this is because of all the dreadful reviews that have appeared on the SSE trustpilot review sites - which strangely I am having trouble accessing including Trustpilot they have mysteriously disappeared unless I have a problem with my computer!! He needs to read them and realise how anxious, distressed and depressed hundreds and hundreds of his customers are in trying to get through to a useless call centre and get the help they need and have their bills corrected, and refunds due and their smartmeters sorted out. In 2015 his net worth was £675 million according to research online so I think he needs to sort out his share in SSE that is clearly going wrong here. Something has to be done with regards to these energy companies and corporations making huge profits and not ensuring the customers are looked after properly and money correctly invested. The call centre or one of them or may be all is in south africa and the service for many has not been good at all. All the SSE reviews need reading if anyone else can now access them and the public need the help and protecting. SOMETHING HAS TO BE DONE. What are we paying for??????