I may have a problem with my gas card when I topped it up on Sunday 11th September 2022 . (£10) when out through my metre the reader stated card failed. I Twittered the team with all the ref number got no reply whatsoever even DM then still no reply then I called c/s you have to go through mountains of phone options.only for the V/M to stated office is closed opening hours from Monday to fri 8sm to 6pm ..I called at 8.05am 8.10am the again at 8.24 am with the very same v/m clearly you are not open at all...twitter still ignoring me ..if I can't get this rectified how on earth am I going to my trust in you regarding the cost of living crises or don't you care enough ... Why am I getting the silent treatment when you are very quick to take my money !!!! I'm very angry I have been treated like this !!!