Once again this company takes their paying customers as mugs. £660 in credit and they still manage to double our monthly payments. Contacted them yesterday to sort it and they didn't have a clue. Promised call back by Rick from Francis, a so call mgr, at 10am this morning. Nothing. Promised a call back early this afternoon after trying to speak to him. Nothing. Total waste of space. This problem has been going on for 3 years. Can't leave this pathetic company until sorted. Incompetent, unprofessional liars. As for Renz, he is a liar and coward! everything that goes wrong with them is a computer error or just a glitch. No consideration for customers whether young or old. I hope OVO know what they have let themselves in for! I expect this review to be ignored like everything else they do. Date of experience: 23 September 2022