Can't even find enough negative words to describe how bad SSE and Ovo are! I have moved house over 4 weeks ago and want to close my account and a refund of my credit. I have let them know via the website more than once the closing meter reading and advising I have moved out before and after. Called after moving and transferred several times as no one was ever the right dept, on hold for over an hour and then told it is transitioning to Ovo and need to wait. When I asked how long or any question the answer was always "I don't know". After waiting 4 weeks and the website says 2 weeks it should take I phoned SSE and after a 4 hour and 40 minute phone call, I am so disappointed, stressed and annoyed to know it's not with SSE as after holding for 2 hours and speaking to 2 people told I have to speak with Ovo as it has transferred over. Then another 2 hours and 40 minutes and several transfers again told its not fully transferred over and should try again in 2 weeks time as it takes 45 working days to transfer over, when I asked when did the transfer begin, told "I don't know"!!!!! So over a month since I moved out I cannot close the account or be told any specific information. If I could give a 0 star rating I would.