I've never seen a company so useless as this SSE OVO energy company. When the company operates as SSE their customer service was averagely OK like 45%. Now they have moved to OVO Energy, customer service has moved to 2%. This is a shame, company like this should not have existed. Moving from SSE to OVO Energy, my account was inaccessible and it took me over a week to get this corrected, now my direct debit has been deleted without my notice, Not up to date information on my usage, always on estimate despite the fact that I'm using a smart meter, I'm using their broadband services and now I can't see this anymore on my account. I tried to add it back using the Broadband account number and this shows doesn't exist. I've been on the phone/WhatsApp with their customer service now for more than 2 days still in the queue. Calling the customer service phone will cut off while waiting in the queue. I want to change to another provider but need details and to send them my notice all to no avail. What a shameful company.