Awful customer service. When I moved to my flat I search a lot about SSE. everyone said that the customer service is amazing but it's a big lie. I used to pay bills every month even though I and my house are not at home all day but we used to get expensive bills like more than 200£. Then I asked them that I want a smart pay-as-you-go meter. It was ok at the first few months but after that, my supplier didn't work properly, when I did top up it online it just took my money but We couldn't see the month and it went straight to the emergency credit and after my Electricity went off, I didn't have electricity for 2 days and called the more than ten times, each time they said apologise that the previous agent didn't book you with an engineer but They assured me that this time up to 3 hours our engineer will be with you but again nobody showed up. We tried to fix the supplier ourselves and we top up 3 times after losing 40£ we could fix it. I called again over and over and explained to all of them that we have a problem with our smart meter, and you should send someone to find the problem and solve it but every time I call after one hour of waiting in the queue they hung up the phone on me. It's so disappointing that they don't care about you and they don't do their work and duties properly. That's a shame. Even when I wanted to make a complaint they just fool me around by giving me different numbers and no one wanted to take responsibility. Still, I have a problem with my smart meter but when I call they just pass me to another department and then they hang up the phone on me. I don't even on how can I make a complaint or who is in charge of it. But this company is not reliable and trustable. They don't even know the meaning of customer service. I hope I can cancel with this company as soon as possible.