STAY AWAY. How can you have a smart meter and not be able to read it… They also cannot read it. They have booked 5 engineer appointments. Once the appointment is “booked” you never have anyone turn up or make contact. I chased as it is getting ridiculous now, my appointment was apparently rejected on 4th November, today is 1st December and I only found this out because I called. I called at 5pm, spoke to someone around 5.45pm, she sounded like she did not want to be on the phone, she asked me to hold and transferred me to collections. I called back and was on hold for another hour. I was told to wait until my electricity has cut out and call for an emergency appointment. I will need to wait for 3 hours in the dark and cold for an engineer to come out or else it will be 28 days. I have previously booked the 28 day appointments and again no one has ever turned up or made contact. The options on offer are ridiculous. Also I asked what the complaints procedure is, he said hold on. A few moments later he returned stating I’ve escalated your complaint. I hadn’t even told him my complaint at this point. I If you want any peace, stay away