Had SSE Boiler Cover for 5 years now and never experienced a problem until recently. Very poor Customer Service, one tells you one thing and someone else tells you something completely different. Boiler broke down so no hot water or central heating and was told an engineer would be with me the same day. 48 Hours later and having spent several hours trying to obtain info as to when an engineer will be coming out to actually fix my boiler, I'm banging my head up against a brick wall. When I tried to speak to a Manager to complain, I'm told their policy is that you have to wait 24 hours for a call back. I've since been told SSE now only subcontract out customer boiler breakdowns so you can never get a definitive answer as to when an engineer will be coming out to repair you're boiler! That said, they don't tell you this when you renew you're policy each year, it's bang out of order. I would not recommend this to be a reliable company hence all the bad reviews I'm now reading!!