No gas again! Day 3 of fiasco! Spent all day Friday 16th December 2022 calling every number on your website, web chatting and WhatsApping you trying to speak to someone. I was cut off, told no one could halp me at the automated services, which has a loophole to get you no where in it, told the web chat didn't deal with my issue, told WhatsApp didn't deal with my issue, given other telephone numbers by them, held in a queue, let down time and again, told the wrong information. I had to phone the careline number to get an engineer booked the first time, who then didn't turn up. Second time turned up after the 3 hours. I look forward to receiving my £60 from you as promised on your website. Whilst calling to find out when the engineer would likely arrive the customer service agent answered my call and told me all lines were closed and promptly put the phone down on me. It was only that the engineer phoned me from the wrong address to find out where I lived and turned up after this that I had the fault sorted. New meter was fitted, £20 emergency put on it. Web chat yesterday gave me a number to use to top up. Did not work. Phoned today, was told that I would get friendly credit unti tomorrow morning and I went out, came home and I have no gas, so no heating and no hot water again with a young child in the house. I have an appointment booked for 6th January to get meters changed. You can cancel it. Never have I ever experienced such atrocious customer service from a company that provides a necessary service. I had to put something to write the review but in truth 1 star is way too much for the treatment and service I have received from your company in the last 3 days. 17 years I have been a customer and in 3 days your company have managed to destroy that completely Trustpilot reviews Trustpilot Thanks! Your review counts. You reviewed SSE Energy Services Add photo Mrs E 1 review GB Rated 1 out of 5 stars Day 5 of Fiasco Day 5 of Fiasco! Day 4, Monday 29th December 2022, last contact 13.35 pm: I am so sorry for the experience you have had, So we can get this dealt with quickly, please confirm: Your new gas meter exchange details: New MSN (Located on the front of the meter on or around the barcode)? Meter exchange details (there will be a white or yellow sticker printed on the front of the meter) , please confirm all details? Once confirmed we can update your new meter onto your account and arrange a new gas card for you. If you are still without gas, we can look at providing you with a code to collect a gas card from a Pay point. ^Claire Photos of meter supplied, then nothing! Still here, right now, with no gas, no heating, no hot water and nothing done about it! Thank goodness for the change in the weather and no longer needing to wear hats inside our home to keep warm.