Warning - do not sign up with this company. Their customer service is beyond bad. Their attitude to you will drive you mad and (as it has us) literally leave you in tears. We have had no power in our flat since 27th October 2022. No-one can live there because there's no light or heat so it is sitting empty. We have called tens of times. It takes 30 minutes to be connected and then there are only junior staff who can't help. There is no way to escalate. No way to make them understand how upsetting their conduct is. We have had 2 x appointments to have the meter repaired or a new one fitted. We have waited at the flat in the cold and dark for 4 hours each time and no-one turned up. There is no number you can contact to check progress and so you have to join the 30 minute queue. Then they can't find out what's happened because they can't navigate their own system. Eventually, they just said that 'the system' had cancelled the appointment. WITHOUT TELLING US. TWICE! We are now 54 days without power. This company is a disgrace. Dealing with them is upsetting and exasperating. I beg you, for your own sanity, not to sign up with these charlatans. Go to a proper company instead. I wonder if they'll have the guts to respond to this? Or will it be ignored like every other desperate plea we have made to them. Save your sanity - choose another provider.