I am in agreement with the last post. If zero stars was an option I would also be giving that. I feel unheard ripped off and passed from pillar to post. They claim to record their calls to improve their service. I have started to record mine. I am disabled with MS apparently a high priority customer. Getting through to them is ridiculous. Long waiting times. Then they can't hear you onr are unsympathetic and aggressive. I am considering involving disability lawyers. We should organise a protest on the front steps of OVO in Ladbroke Grove and alert the media. They are criminals as far as I'm concerned. Leaving vulnerable people to wait for vouchers for months during an energy crisis and freezing temperatures. Bullying us into getting smart meters. No continuity between what any of their staff say on a given day. Crooks