This is without doubt the worst,most frustrating,impossible company I have ever dealt with.For two years I have been submitting meter readings,for two years they have insisted they have not had any!Their own employee read the meter,they still insist they have no readings!I try to get this sorted but may only speak to someone in Mumbai who is very helpful on the phone but nothing seems to penetrate to wherever this shambles is fun from.We are priority service(ha ha)which means s.s.e are supposed to read the meter,but they dont.If this shambles is ever sorted I will be changing suppliers Meanwhile I would advise you all to avoid s.s.e & ovo like the plague.