I recently had an incredibly frustrating experience with SSENSE that I feel compelled to share. I placed an order in early February and eagerly awaited its arrival. However, despite the tracking information indicating that the item had been delivered, I never received it. Living in a secure access building with a diligent concierge, I was surprised to find that there was no record of my package being received. I promptly reached out to SSENSE, including my concierge on the email, to address the issue. To my dismay, I was informed that the item had been signed for by someone named SJ, a name that does not exist among the residents or staff in my building. Despite providing evidence of the discrepancy and the lack of receipt on my end, SSENSE denied my claim and refused to provide any further assistance. Their customer service representative I spoke with was not only unhelpful but downright rude, even disconnecting the call when I requested to speak with a manager. Feeling utterly disregarded and dismissed, I am left with no recourse but to dispute the charge with my financial institution. It is disheartening that SSENSE would rather wash their hands of the matter than provide the proper support to rectify the situation. As a loyal customer who has always valued the quality and service of SSENSE, this experience has left me deeply disappointed and questioning whether I will continue to patronize their brand in the future. Buyers beware, as the lack of accountability and empathy demonstrated by SSENSE in this instance is truly disconcerting.