“After reading these reviews I cannot believe the same thing has happened to me with returning. I ordered an XS dress and it couldn’t even fit over my bum so I ordered a size S straight away and then processed the return of the XS… well of course the email followed that it’s been worn and has marks on and smells of perfume, bare in mind this dress DID NOT EVEN FIT OVER MY BUM. Wish I would have seen the reviews before hand as now they are sending me back an XS dress that cost me £500 that does not fit !!! Absolute scammers 🤮 customer service by email is dreadful u would never dream of ordering from these everrrrrr agin”
“BEWARE YOU COULD BE SENT BACK A RETURN & CHARGED FOR AN ITEM THAT SOMEONE ELSE OWNED B4 U!! I’ve been shopping on SSENSE for years, but this experience has been incredibly disappointing. I bought a $600 dress, decided it wasn’t worth the price, and returned it after barely looking at it for a few seconds. Now they’re claiming I wore it and sent me a picture of a heavily stained dress. I had no idea the dress even had stains—if I had noticed, I would’ve immediately called customer service. I strongly believe the dress was previously worn, returned, and not properly inspected before being sold to me. They know someone owned this before me, I’m sure they have paper trail of it. But no one will admit an oversight and now they believe it was me. No one wants to put their guard down to say hmm maybe just maybe the person who ship this back before her did it.”
“NEVER ORDER FROM SSENSE IF YOUR FROM THE UK. Ordered from their site in October never received the parcel and have not received a refund all they do is send emails to say they are waiting for an update from fed ex!! They robbed me.”
“Ship my order to somewhere else the delivery Guy took a picture of a House who wasnt mine and Because of the tracking number saying delivered not Even PayPal FedEx and worst ssense would refund me they treated me like a thief and after all I receive nothing lodt my money lost 1 month in discussion with ssense they agree to refund me but they never did i will not recommend this greedy cheap company i wouldnt wish it to happen to anybody AVOID !!! Warning !!!!”
“I was a VERY loyal and frequent customer until they denied me a perfectly in great condition pair of shoes that I bought for my son for his Xmas and they were too small for him. They didn’t refund me because it was not in a secondary box !!! I always thought they had great Curtomer service but the experience was ruined for me. Very disappointed”
“I ordered a pair of sneakers which are considered luxury items. The sneakers are faulty but SSENSE insinuated that I didn’t take care of them, that luxury items need extra care. Took no responsibility at all and quite frustrating to deal with. Will never purchase with SSENSE again.”
“Ssense checkout allows for PO Boxes to be enetered as shipping address however they DO NOT ship to PO Boxes
Not only did the one gift I chose not arrive for holiday, the company charged me return shipping & handling fee
The live help assistant assured me the package was delivered. The package was delivered back to their facility not me.
Highly disappointed & DO NOT recommend this company”
“I had an item in my cart that was 40% off. I left the website for less than an hour and the price had gone way up. I contacted the live chat and their response was this:
During sale periods, items can be subjected to markdowns or fluctuations anytime which is what happened on the item you were checking.
While we are no longer able to match the price from the previous sale price that you saw, I highly recommend that you keep an eye on the item as it can also receive a further markdown during the sale period.
In all my years online shopping I have never seen something so ridiculous. It seems as though they are using surge price or something. Just wanted to warn others that if you want to buy something from this awful company, don't wait I guess. I certainly won’t be buying from them ever again.”
“If I could I wouldn’t even give them 1 star. Absolutely shocking service. Was told by FedEx my order was delivered and signed for in my name, however this is impossible as I was at work. We cannot locate the delivery and customer service are not responding!!! The item I ordered was expensive and not even sure if I’m going to be refunded!”
“this was literally the worst experience ever. I ordered a necklace and paid additional 20 pounds to be delivered within 1 to 2 days, the delivery instead took 10 days. Upon knowing that the delivery is delayed I tried about six times to redirect my package however for a whole week the only replies that I got were :" We contacted the logistics team". Now they try to convince me that the package was signed by someone of my name even though I am not residing at the address for the past two days. ABSOLUTELY TERRIBLE !”
“I’m extremely dissatisfied with how this situation has been handled. After submitting all the necessary information and sending emails with the support back and forth, my order was still canceled without any clarification. This process has been a complete inconvenience. This kind of service is frustrating and unacceptable. I will never shop at SSENSE again. Thanks for nothing.”
“This has been an incredibly frustrating experience. My order was canceled twice despite providing all the requested details, with no explanation. It’s unacceptable to waste my time like this, especially when the item could sell out or increase in price. Do better, SSENSE.”
“SCAM Company!!!
This is not a company, but some kind of scammers. If you have to return the goods from outside of Canada, then it is almost impossible. The information on the website regarding the returning policies is absolutely false. I have returned shoes, but now i have neither shoes nor money
Lie number 1: Free returns: Returns from outside Canada are subject to a fee and cost between £26 and €51 depending on the country.
Lie number 2: Return Instructions (i have got it as follows)
SHIPPING CARRIER CHOICE
We strongly suggest that you ship the package with your local postal service for a more effective experience.
Returns shipped with other carriers may result in delays, and incur customs and brokerage fees that may be deducted from your refund at our discretion.
Please use a shipping method that provides you with both a tracking number and insurance. Note that we are not responsible for lost or delayed packages.
a) I have followed the instructions above but due to become a tracking number should pay 51 Euro with DHL. Otherwise no tracking number
b) See the answer i have got right now:
Since you did not use our pre-paid label because SSENSE does not cover return fees for your country, we highly suggest you open a file with your financial institution. (that means I DIDNT USE THAT WHAT THEY DO NOT PROVIDE :-)))))))
c) now I have neither shoes nor money (250 Euro shoes + 50 Euro return fee)
d) the "company" will do everything to not return your money, and for those who are lucky, they will also withhold the cost of the initial delivery of the goods.
e) before u have a deal with "Sense" please read 1-Star reviews here (they are relative fresh and reliable) and others websites like reviews io
Never more!”
“I buy a Jeans from ssense immediately it arrived, I wear it the size is not good. I contact them at the same time, but they refused to exchange it for me with all my explanation. What a bad experience?”
“I’ve been a customer with SSENSE for years, I’ve been dealing with a product for nearly two months. They’ll ignore 50% of my emails after receiving an item with missing hardware, then as I did not have photos originally about the missing hardware and shipped it back a couple of weeks later, they denied the return. I’ve been asking for weeks about receiving a certificate of authentication that can only come from the seller as I contacted the brand itself directly to assist me with the missing hardware and they confirmed they would with the certificate. All my emails have been ignored and they just issued me a FedEx tracking number with a robotic response after 5 emails with the return label. Insane, terrible customer service.”
