I ordered a Bottega designer bracelet for a friend's birthday. The bracelet delivered in less than a week to Sydney. Unfortunately the bracelet arrived damaged, the silver was tarnished. I used SSENSE's online chat system, got connected to someone who sent me an email so I could attach evidence photos, then they took a few days to send an email to send a return label. I sent the package back and within a week of sending it, it was received and from there it took about 2 days for them to process the refund. Got my money back now, really glad their returns process was easier than most stories I've heard here.