bought these shoes from Sophia Webster, a very expensive brand. However, the quality was extremely poor; the strap was loose and low-end, and it fell off. It's disappointing that a brand of their caliber would produce such subpar products. When I contacted customer service, they didn't take any responsibility and didn't even bother to send a replacement strap. I'm shocked by their lack of accountability and won't be shopping from them or their website again. Their poor quality and terrible customer service are unacceptable. It's frustrating that they refuse to acknowledge that the fault lies with them for creating a shoe with such a faulty strap.