This company in total fraud! Do not buy!! I've ordered jewelry on Sale worth 606$. When I received the parcel I was shocked to discover very cheap looking low quality jewelry from company that supposedly sells luxury and high-end garments. I've packed all the items and sent it back. I didn't heard from Ssence for more then two weeks and then I finally received an email stated that one of the boxes came empty. The representative explained that possibly at UPS it wasn't packed properly and missing item got lost. She asked for receipt and UPS address. I've sent an email with requested info and stated that I've sealed an original box myself. The next day I received refund minus 93$. I've contact customer service and representative was very rude to me. She said that they deduct taxes and duties that was paid when they sent me the package. After I've mentioned the email I received she suddenly changed her mind and told me that deducted amount is covering missing item. The whole conversation she was rude and hang up on me. It's not a first time that I've ordered from this company and previously had problem as well. I've order designer shoes and received it stained. Save your money and peace of mind and buy somewhere else!