Shady tactic to treat their customers, AVOID! I’ve been a loyal customer of this company for over a decade, but my recent experience has been incredibly disappointing. I returned a jacket that was too big on me in its "Original" condition plus it was carefully packaged. My package arrived in their facility within a week. Waited 2 weeks with no refund status. I contacted their customer service twice, only to be told the seam inside the jacket was ‘damaged.’ I tried to reach out to their customer service agin, but their responses have been dismissive and unhelpful. I started digging deeper and found countless other reviews from people who’ve had exact or similar experiences. It seems like a pattern with them recently and it’s really disheartening to see a company treat their customers like this. This behavior is so unacceptable. I also feel it’s important to share my story to warn others so they don’t end up as another victim of their shady practices.