I’ve been a customer with SSENSE for years, I’ve been dealing with a product for nearly two months. They’ll ignore 50% of my emails after receiving an item with missing hardware, then as I did not have photos originally about the missing hardware and shipped it back a couple of weeks later, they denied the return. I’ve been asking for weeks about receiving a certificate of authentication that can only come from the seller as I contacted the brand itself directly to assist me with the missing hardware and they confirmed they would with the certificate. All my emails have been ignored and they just issued me a FedEx tracking number with a robotic response after 5 emails with the return label. Insane, terrible customer service.