SCAM Company!!! This is not a company, but some kind of scammers. If you have to return the goods from outside of Canada, then it is almost impossible. The information on the website regarding the returning policies is absolutely false. I have returned shoes, but now i have neither shoes nor money Lie number 1: Free returns: Returns from outside Canada are subject to a fee and cost between £26 and €51 depending on the country. Lie number 2: Return Instructions (i have got it as follows) SHIPPING CARRIER CHOICE We strongly suggest that you ship the package with your local postal service for a more effective experience. Returns shipped with other carriers may result in delays, and incur customs and brokerage fees that may be deducted from your refund at our discretion. Please use a shipping method that provides you with both a tracking number and insurance. Note that we are not responsible for lost or delayed packages. a) I have followed the instructions above but due to become a tracking number should pay 51 Euro with DHL. Otherwise no tracking number b) See the answer i have got right now: Since you did not use our pre-paid label because SSENSE does not cover return fees for your country, we highly suggest you open a file with your financial institution. (that means I DIDNT USE THAT WHAT THEY DO NOT PROVIDE :-))))))) c) now I have neither shoes nor money (250 Euro shoes + 50 Euro return fee) d) the "company" will do everything to not return your money, and for those who are lucky, they will also withhold the cost of the initial delivery of the goods. e) before u have a deal with "Sense" please read 1-Star reviews here (they are relative fresh and reliable) and others websites like reviews io Never more!