St Martin Blue was ok pre-visit but we had a few issues onsite with Villa that impacted our enjoyment. First of all, no one showed up to pick us up from airport and we waited way over an hour past expected time and with much stress. (It was on a Sunday and we had traveled 12 hours at that point) and apparently the person assigned to pick us up forgot us.) A/C and TV in the master bedroom didn't work most of our stay there. They did send technicians twice for each problem but that impaired our enjoyment waiting on responses and having to make ourselves available to maintenance. (They told us we didn't have to wait around but that's was of little comfort and not what we felt comfortable doing so a lot of our limited time there was spent waiting on resolutions instead of enjoying ourselves and a lot of our time spent there had a parade of people in/out which was WAY intrusive.) There was poor communication between mgt and repairmen. They would report problem resolved, when in fact they were not, and repairmen told us personally that they weren't sure problem was fixed and to "let them know" if it continues, which both problems continued throughout our stay and required us to recontact mgt for repair/service. Each problem was minimally resolved throughout our stay. They may claim there was a miscommunication (language) but their English was good enough that there was no mistake on what we were told. (Fox example, A/C continued to freeze up, though we did NOT turn temp below the recommended degree, and were told to close doors and curtains to help improve situation -which had minimal improvement and made it impossible to enjoy the view we paid for.) After all that, there was an exterior maintenance problem (never explained to us why it was necessary) that briefly interrupted our outdoor family event that was another intrusion. Even after everything, mgt did not offer any refund or credit towards our stay, which under the circumstances seemed inappropriate at best. I lived in St Maarten decades ago under much more unsophisticated circumstances, so I had reasonable expectations but this trip had exceptional meaning to myself personally and my family and felt a bit cheated and disappointed. Villa's a nice place and would have loved everything about it except for above mentioned and owner needs regular maintenance weeks or perhaps we were extremely unlucky.
1 year ago
St Martin Blue has a
4.8
average rating
from
362
reviews
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