The dress I ordered claimed to have a return policy of free returns within 14 days as long as the dress was unworn and unwashed. The dress we received was the wrong color, and poorly made. It had a very cheap zipper. Therefore we wished to return it. Stacees had asked for our measurements as a "courtesy", but then used measurements to custom make the dress which ended up being a horrible fit. When we wanted to return the dress due to the problems, they claimed that we had ordered a custom dress and therefore couldn't return it. They are very shady in their business dealings. We never ordered, nor paid for, a custom dress and wished to return it as their policy on the dress listing mentioned. They have conveniently buried other return policies in their webpage that no one would ever see so that they can win the dispute with PayPal when the charge is disputed. I'm so angry and will never buy from Stacees again.