I wouldn’t even give this company one star. DO NOT purchase goods from this company if there is a chance that you will need an exchange or refund. I purchased a dress for my son’s wedding and when it arrived it was marked and the sequins were hanging by their threads. Despite their advertised conditions for return of defective/faulty goods, they have made it clear that they don’t want me to return the dress (highlighting high postage costs and the unreliability of the postal service, and not even giving me the return address). They are falsely advertising their returns/refund policy on their website. After many emails since 21.08.23, they are currently offering me a refund of £65 for the dress that cost £120, which I’m obviously not willing to accept. As they are in breach of the sale of goods ordinance, I will be taking this matter further.