I would rate zero stars if allowed. My daughter ordered her prom dress, received it and was way too big as well as the color was far from what was represented online. We submitted a request the day we received it, It's now been a week and the company refuses to send a return tag, but offered us $20.00 and told us to keep the dress and try to resell ourselves. Our next offer from them was to pay them $50.00 more for them to alter it. Their return policy clearly states returns within 14 days and from their website it states: Can i return the dress when i receive it? You can return the dress and get refund if there is anything wrong with the dress you received. They're are impossible to get a hold of live, no phone number that I've been able to locate. We have even communicated via instagram to try and get this rectified. Save yourself the money, time and headache and DO NOT PURCHASE FROM THIS COMPANY!!!!!!! Needless to say, this return predicament placed us in a time constraint and we had no choice but to shop elsewhere for her prom dress due to a time constraint and so THANKFUL we did! We couldn't have asked for better customer service with the new dress store.