I’d I could leave a ZERO I would!! This is a fraudulent company that sends dirty, damaged garments and then fails to provide full refunds for THEIR mistakes. After MONTHS of back & forths, I was offered a pathetic $200 refund for a $450+ STAINED & DAMAGED wedding dress that I couldn’t even wear. “You received a dress that is unwearable so we would like to offer you less than half of what you paid for it for the inconvenience because we want to help me.” If they wanted to HELP their customers they would send them a dress they can actually wear on their wedding day or REFUND the bride for the money they WASTED on their garbage. If they wanted to be helpful they wouldn’t CHARGE THE CUSTOMERS MORE to send back a mistake THEY MADE. It is asinine. Their response time is NOT the 24 hours they state in their website… it is WEEKS at best and when they DO respond, they will waste your time with excuses and ZERO RESOLUTION. Their return policy states clearly that refunds are offered for damaged dresses but they ABSOLUTELY DO NOT. This is the worse company I have ever dealt with in 47 years. Unethical & unprofessional ~ DO NOT, UNDER ANY CIRCUMSTANCES USE THIS COMPANY!!!! You will be out several hundred dollars without a dress you can wear!!!