I left a 1 star review only because zero or negative numbers were not an option. My interaction with Stacee's was the worst I have had with an online store. I recently purchased a dress for my son's wedding. Before I ordered the dress, I checked the return policy which stated, "Worry-Free Returns are available for standard sizes within 14 days.” I purchased a standard size dress. The dress did not fit well and the condition of the dress was not acceptable. I tried to initiate a return, which resulted in a 10 email chain exchange where I was discouraged from returning the dress. The cost to return would be $30-40. First, they offered to let me keep the dress and they would ship me a new one for $50. I asked to return the dress. They then offered two options. 1) They would compensate me $15 (for a $110 purchase) or 2) They would make me a new dress for $40. Again I asked to return the dress. They replied that I could return the dress by paying $30-40 shipping, but shipping is unreliable and they would not process a refund until they received the dress. They offered $25 compensation if I would keep the dress. I then asked for $50 compensation for the unacceptable dress. Here is the company's reply, "I could understand you, but $38 is the highest compensation we can apply for you. Each of the dresses is made to order and our tailor took much effort for the dresses and $50 refund is too much for so beautiful dress. Hope you could consider it again." At this point, I agreed to the $38 refund (only because I have better things to do with my time than continue to wrangle with them) although I am skeptical that I will ever get that money back. I would not recommend ever purchasing anything from Stacie's.
1 year ago
Stacee's has a
1.2
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