Disappointed! They are firm on their no returns/no refund policy. Not impressed. We ordered custom, paid for faster turnaround and shipping. The dress's lace embroidery overlay we recieved is completely different then shown on website, regardless of natural lighting. The dress we ordered appears elegant and had wonderful reviews but now that I look back those reviews were for the color represented in the video not for optional colors. Very misleading. After a few back and forth messages and now requesting for a store credit to purchase something else. In the end they are willing to compensate $40 and she can keep the dress . This is barely a 4th of what I paid for a dress my daughter refuses to wear. Her prom is in less than 2 weeks...she is stressing over finding something else. Buyers Beware!!!