I received my dress on April 5th on the exact day the I received the dress I requested a refund. Right away I noticed the corset did not match with the straps and the skirt. Some sequins were pulled and hanging. When trying it on there was half of a clip. I located the actual clip in the bag. Then the bra padding was completely dented. I have all the original packaging and there is no visible damage. We have been messaging back and forth with pictures showing the damage. 1st they said for an additional $40 I can pick any dress I would like. I said no thank you. Than the gave me they said they would give me money to take it to the Taylor to have the clip attached. I said no because the color and damaged bra. Then I was offered $60 because it was custom made. I asked multiple times why I’m not able to get a refund. I offered to return same day.