Absolutely horrible customer service. They keep suggesting I resell the dress to make money on it and not bothering to return it. What kind of company does that? It clearly says worry free returns on their site - and let me tell you it has been a complete hassle. I am pretty sure they have no intention of letting me return this dress and I'm sure I won't see the money back. They should be closed down - what a joke. It's been 3 months and we have gone back and forth with messages - they are at a point where they are willing to give me $50 back. unacceptable.