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Hayley
This is a long review but needs a read if you’re thinking of buying anything from Stacees. I wish I’d had the foresight to read these reviews before I spent £380 on two dresses. Dresses that should have fit me perfectly judging by their sizing guide, but didn’t. As detailed in other reviews, I am in the midst of ping-pong emails with Stacees, who are trying their very best to avoid me returning the items and giving me my money back. Their first email has asked for photographic evidence that the dress isn’t suitable (seriously? UK law is clear that anything bought online can be returned within the 14 day timeframe even if I simply just changed my mind and didn’t want them anymore). Second and third emails have them bartering with me to accept either a free dress or £60 in compensation. They have also said that it would be risky posting the dresses back because the postal system is so ‘unstable’. Have they heard of tracked delivery? Fourth email has them telling me that it will cost me £30-£40 return postage fees (per dress apparently!!) despite it not saying on their website that it is the buyers responsibility to pay postage for refunds. On reading the Consumer Right’s Act, this should be their cost to bare, and not mine. They have also told me it will take ‘about a month’ to return my money to me once they’ve received the goods. Try again Stacees, the law states you have 14 days for online purchases. Currently awaiting another email trying to convince me to try and sell on the dresses myself. At this point I am thinking it might be easier to just pay £70 to take them to the small claims court. Still cheaper than the postage costs if Stacees are to be believed! It appears this company is probably making quite a lot of money from cheating consumers of their rights.
5 months ago
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Stacee's has a 1.2 average rating from 521 reviews

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