Looking to buy a homecoming dress? Don’t buy from Stacee’s!
I ordered a dress in a size 4 because that size seemed closest to my daughter’s measurements. In response my order, Stacee’s emailed me, asking for her specific measurements. I provided them, saying I realized they didn’t quite match up with the size 4 measurements but it was the size that most closely matched her measurements. They replied, saying they’d make the dress according to the measurements. I asked, “Does that mean we won’t be able to return it, if needed?” and they replied with, “Custom and standard size, no matter which you choose, when you receive the dresses, if you have any problems with your dress, you can contact us for return and refund.”
Based on that information, I told them to go ahead and make the dress according the measurements. When the dress arrived, it did not fit; the bust was way too large. Therefore, I requested a return, letting them know I knew it was a custom dress but was told I’d be able to return it whether it was custom or standard - and provided a screenshot of that email. Despite this fact, today I received an email that said I can’t return a custom dress. 😡 Needless to say, I will never order from Stacee’s again, and I’ll tell everyone I know to steer clear of a company that lies to its potential customers in order to get their business.
2 months ago
Stacee's has a
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