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Dee
Please do NOT purchase from this company. I bought two dresses, and both arrived with truly awful quality! They were completely see-through and unwearable. When I contacted the company, they claimed they couldn’t provide a refund because the dresses weren’t defective, despite being entirely transparent. The company refused to refund my money and tried to negotiate for me to keep the dresses, creating numerous barriers, including stating that I would need to pay customs to return them to China. This made it not worth my time to return the dresses. After many emails back and forth, they finally agreed to refund me 70% of the dress costs, but I had to pay approximately £30 to post them back to China. I went ahead with the return because I didn’t want to keep two defective dresses. Do not waste your time with this company. They promise a “worry-free” return policy, but that is far from the reality. I still don’t know if I will get my money back, but I want to warn everyone: DO NOT buy from this company—the quality is terrible, and the return policy is even worse! Update: the company has asked me to track the return and notify them once it arrives in China. Only then will they consider issuing a refund. DO NOT buy from this company. They are scamming people and profiting from it!
6 days ago
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