We ordered a US size 2 dress. It came and was the wrong size. None of the measurements were right. After creating a ticket, picture proof, told to take to a tailor and charges would be adjusted, they continue to say they sent the right size. Over 4" taken in and padding added. Alterations cost more than the dress. They wouldn't refund the dress cost or even half the cost. All we wanted was to return it for a refund. Have spend over $400 total now and they say they can give us $35. This is absolutely absurd. Their site said they take returns and the ticket was made with in a couple days of receiving the dress. They say with 14 days. Not custom. Still refused to take back or refund anywhere close to the cost!